Frequently asked questions

How do I book a course?

To book a course go to our Book a Course page and select the course you want to book

Do I have to pay for my course?

No, our courses are free. Although charges may apply; mostly not directly from us if you require more intense training

How do I start my training?

When you select a course you will receive some emails from us with calls to action on how to join the training group and attend trainings. To kick off we advise you do the following:

  1. Download the telegram app on your phone to access information and training resources from us
  2. Download the freeconference call app on your devices to attend training

How do I cancel a booking?

Use the cancel a booking button to cancel a booking

Can I defer my training after registration?

Yes you can, but you will need to demostrate the reason for defeering your training. You also need to note that we can not guarantee a place for you once a training is defeered.

What of if I have a question that is not on the FAQ list?

You can send us an email with your question(s) use admin@knowledge-pool.co.uk

Will I get a certificate for my training?

You will get a certificate of attendance/completion when you have demonstrated you have been on our training by attending trainings and completing your assignments.

Will I get assessed?

Yes you will be assesed and required to submit pieces of evidence of your learning.

Do I need to attend every training?

You need to have 85% of attendance and always inform us ahead if you are not going to be able to attend a particular lecture and we will re-arrange the training for you.